Shipping policy

 

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Local Delivery 

• Free Local Delivery for Haverhill CB9
• Free Standard Shipping Delivery for neighbour towns (Claire, Linton, Saffron Walden, CB10. CB21 & CO10). 

Domestic Shipping Rates and Estimates

Please note that our product is only available for shipping to the United Kingdom at the moment.

Shipping & Delivery Estimates

Standard Free Shipping for orders of £50 or more. 

*Estimated delivery time is for orders placed before 11 am, otherwise an extra day will apply.

**For orders of more than 5 Kgs, a shipping estimate. will be sent to the customer before shipment. 

 International Shipping - Europe

Please note that we are not shipping to European countries just yet. We are preparing to do so, and we will update our shipping policy accordingly in due course.

 International Shipping - Other Countries

Please note that we are not shipping to other  countries just yet. We are preparing to do so, and we will update our shipping policy accordingly in due course.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@nutrida.com  with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please read our return policy in the  return policy page.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@nutrida.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@nutrida.store

Contact Phones: +44 7857390247